Resume Example

With 18 years experience as a Cosmetologist, 13 + years as Brand Manager/Director of Education dedicated to protecting the health of citizens. Results of investigating problems and complaints of consumers led to the development of educational programs based on preventative techniques. Health, safety, and sanitation are the primary focus and goal practiced in both my education and occupation. I have excellent relationship building skills, highly effective at communicating work efficiently alone, and a motivated team player.As a chemistry and microbiology student independently investigated 6 + moon bedroom illnesses by designing, analyzing samples, reviewing scientific data from multiple forms of media, and reporting the results. This led to an awareness and in-depth study on methods used to sample products, the nature of bacteria, a variety of media and tests used to analyze and identify, and how to give detailed reports both written and orally. Designed study and lab experiments perf ormed by investigating sources of bedroom illnesses such as Colostomies botulism.Appropriate sampling techniques such as swabbing were used to obtain bacteria from food sources, oil, and a variety of other raw materials. The bacteria were grown and cultured on Agar plates and later Gram Stained in order to identify the gram positive bacteria seen with a microscope. Each type of bacteria sampled and analyzed required investigating sources, proper sampling techniques, growing the bacteria, and properly identifying each colony. This led to detailed lab reports regarding all aspects of the investigation, methods, techniques, and results.Developed analytical problem-solving skills, strong time management and organizational skills, maintained detail orientated records and data while monitoring time and temperature sensitive bacteria. This allowed for accurate information to be communicated with the team orally and in written form. As a dietetic student I managed a group of 6 students and 12 kitchen staff in the planning, preparation, and serving of a theme meal for 1 00 + students and faculty. The emphasis of food safety and sanitation resulted in D incident of injury or illness.Negotiated theme meal plan with team a of 6 students and 2 kitchen management staff. Communicated and designed flow charts for all students and kitchen staff to ensure all tasks were accomplished individually and as a team. Led team to practice high standards of food safety and sanitation in the preparation of each product used according to specific guidelines provided by the National Restaurant Association and FDA Food Code. These standards were met by implementing and monitoring use of thermometers and notations made on time.This resulted in healthy yet creative dining experience that successfully served over 1 00 consumers in a safe and sanitary way. Ability to analyze and report through effective communication skills and educate individuals on essential nutrients. Researched vital role o f vitamins and minerals on overall processes of the body. Developed application strategies of vital nutrients its relevance to supporting life. Analyzed dietary intake of newborns through end of life stages. As a communications student analyzed and interpreted a variety of media, practiced negotiations on civic issues, and advanced my skills in writing and speaking.This has resulted in the ability to be resourceful, build long lasting relationships with mutual understanding and effectively communicate both orally and in writing. Organized and effectively informed fellow students and instructors on a variety of topics such as the importance of community gardens. By researching every aspect of community gardens from soil to harvest was able to help plan and implement a community garden at Mount Mary College. This was initiated by a speech on the benefits of gardening and oral communication with the Dietetics Department Director.Serving as a resource plans were written up regarding the proposed location, preparation Of the soil, plants to be used, maintenance of the soil and plants, harvesting the crops, and distributing the produce. This resulted in implementation of a community garden which is maintained by students and distributed to the detent community as well as local community members. Effectively communicate with a multitude of personalities, views, and statuses as part of a team or leadership role in collaborative and individual context.Ability to compromise and negotiate divergent ideas, conflicts, and relationships through written, oral, or visual messages in multiple formats and contexts while ensuring the message is mutually understood. As a Cosmetologist I assisted well over 1000 people over the past 18 years with technical skills, highly creative skills, good interpersonal skills, effective communication, and time management skills. This led to a 50% increase in retail profits and 65% increase in profit of services. Service orientated with strong p eople skills provides lasting relationships and opportunities to generate new ones.Active listener with good interpersonal skills allows for identifying the needs Of the customer and achieving them through critical analysis of the challenges ahead and critical thinking in relation to logic, reasoning, and approach. Ability to apply theory and practical chemical application using creativity and technical skills. This requires actively gathering information and learning about the use and ingredients of the chemicals while maintaining compliance with safety rules and regulations set forth by the FDA and Cosmetology Examination Board.Maintaining up-to-date and detailed records are required for every service performed. Data obtained from monitored use of each chemical allows for possible improvements in application technique or product and correction in actions taken. As Brand Manager/Director of Education have investigated consumer complaints, written detailed reports pertaining to the results, advocated on behalf of consumers and the company, taught over 1,000 classes. This resulted in improvements in product performance, technique of application, and generated over $200,000 in additional sales within the first year.Assisted in development and implementation of investigative techniques used to attain and resolve customer complaints with relation to product performance. Thorough visual and verbal investigation with detailed data recording of product usage and outcomes allowed for accurately written reports delivered to proper authority. This led to being an active contributor to the team and mission of the company to provide quality products that reform safely and effectively. Managing and leading a team of 12 educators and 65 + sales consultants generated a 45% increase in sales for the company.Ability to oversee performance of educators and sales consultants while assisting them in attaining their goals through advocating for consumer needs as well as safe metho d of product usage. Planned, coordinated, and directed creative marketing plans and events for individual and corporate level establishments. Resulting in achieving sale goals and brand marketing. Demonstrated and effectively communicated a well designed program retaining to the safe and effective use of product and techniques of application.This provided uniform delivery of information to consumers from all educators and sales consultants. Allowing for less confusion and decrease in risk of unsafe product usage. Resulting in desired outcome of product use and consumer loyalty. EMPLOYMENT HISTORY: Eastern Hair Artists Cosmetologist March 2002 to current As a Cosmetologist I developed and practiced service oriented behaviors designed to assist individuals in attaining a desired outcome by utilizing a variety of techniques, skills, and duties.My duties included continuing education, secretarial jobs, actively learning new technical skills brought out by advancements made in products a nd techniques of application while maintaining compliance with all federal and state regulation. Staying current in technique and product knowledge requires seeking training through the Department of Regulation and Licensing as well as communication with local product distributors. Continuing education hours are accomplished by attending training sessions both online and in a classroom.Online classes provide current sanitation laws required by the State of Wisconsin Department of Regulation and Licensing and Cosmetology Examining Board. Classroom training sessions consist of learning details of product usage and safety precautions through hands on experience working with the products. Secretarial duties include scheduling appointments and maintaining records. Communication skills are used to determine the needs of the customer and schedule the time necessary to perform services while answering any questions the customer may have.Records are maintained in detailed client files provid ing information regarding allergies, medications, services performed, products used, dates of services, processing times and applications. Attaining desired results is a duty that requires careful analysis of data, an understanding of chemicals, analytical thinking, and creativity. By analyzing detailed client profile records the chemicals used to perform the services must be carefully thought out. For example, if a client is allergic to particular ingredients an awareness of what is in the products must be acknowledged and determined as fit or unfit for the service.Analysis of the integrity of the hair and chemical components in a product must also be thought out and determined as fit or unfit for the service. By listening without interruption, interpreting the message, and creating a mutual understanding along with the careful analysis of data obtained creativity leads to the desired result. Taking action to ensure a safe environment is a duty performed by maintaining compliance w ith safety and sanitation regulations. This is accomplished by keeping a sanitary' station with chemical use and storage in compliance with regulation guidelines as well as clean and sanitary tools such as combs and shears.To maintain up-to-date compliance, the Cosmetology Examining Board and Department of Regulation and Licensing web sites roved safety rules and regulations set forth by federal and local government agencies. Four Star Beauty Supply/Nexus Beauty Products Company/Essence Hairier Milwaukee, Wisconsin September 1996-2009 As Brand Manager/Director of Education assisted in investigations, communicated findings of the investigation, advocated for positive changes, and educated others by utilizing a variety of techniques, skills, and duties.My duties included developing and implementing techniques of investigation, maintaining open communication, working as a member and leader of a team, and coordinating events. Duties involved in developing and implementing investigations entailed working with consumers and other regional Management or Directors through written and verbal communication. Careful records were maintained regarding observations, reactions, concerns, and issues encountered by consumers. This was carried out by regular emails, phone conversations, and detailed reports of problems encountered by consumers.Working with the team of Managers and Directors allowed for compiling data that resulted in improving product performance and techniques used to perform services. Once improvements were made or advancements in technique were signed a follow up conversation provided strategies to reconcile consumer complaints. Actions taken to ensure understanding of the strategies designed to reconcile concerns where handled with open communication through email, telephone, and personal appearance.Coordinating and design inning classes for consumers, education team members, and sales consultants required communication with a variety of individuals and est ablishments, booking guest speakers, and overseeing marketing media. Keeping open lines of communication allowed for determining the need to coordinate and design classes that fit needs of consumers in determined areas. Booked appropriate guest speakers by communicating with them in regard to availability and specified topic to be covered. Worked with a team of graphic designers to design marketing materials such as posters and fliers.